Registration Check List


Summer Registration Suggestions

With the introduction of a new design of the registration site in January, and the high demand typically experienced for summer registration, we’ve created the following suggestions to help make summer registration the best experience possible.  We encourage you to take time to review these prior to registration day.


Prior to Registration Day:

  • Check your account login and password.
    If you experience any problems, this will allow time to contact us before registration begins. If you are registering for the first time, an account is needed to register.  Save time and set up your account prior to registration day, and make sure to add all persons who you plan to register for on your account.
  • Create a wish list.
    This feature saves time on the first day of registration by allowing you to search for programs and save them in your wish list. You are not saving actual slots in the program – so this does not guarantee a spot in a program.  If you plan to register more than one child in an activity, save the activity in your wish list prior to registration and once you begin to register you can add the different children to the activity, one at a time. This doesn’t mean separate transactions however. Review these screen shots to see the quickest way to register two or more children for the same activity.  Learn more about the wish list.
  • Delete old items in your wish list.
    The new design & functionality of the site allows for items to remain in your wish list from previous seasons.  So if you don’t have any need for activities from past seasons, delete them from your wish list to make it easier to choose the activities you want to focus on for this season’s registration.  Note: The system defaults to show only items currently open for enrollment in your wish list.  To show all items in your wish list, click “show all."
  • Update your account information.
    Specifically school information, and child pick up information (who can/who can’t pick up your child, and the ability for your child to walk home alone). To answer these questions, log in to your account and click on the "Answer/Edit Account Questions" link.  Look for these questions under the "Account Creation Questions" section for each account holder.  Remember to update this information for all individuals on your account.  To change any other account information, click on the "Change Personal Account Information" link.  Note: address and date-of-birth changes have to be made in-person at a park, and proof of residency/age is required.
  • Review screen shots of the registration process.
    Take time to review these instructions and screen shots in advance, so you know how to:
    Add a program to a wish list
    Review a wish list
    - Register for a program from a wish list
     Note:  The registration countdown clock is NOT available from the Wish List page and the page won’t automatically refresh to add an “add to cart” button, as it has in past registration periods. To see the countdown clock leading up to the 9am registration start time, click on the activity name of your highest priority activity to get to the Activity Detail page.
    - Register for a program (from a general search, not from a wish list)
    Register for multiple programs or multiple spots in the same program
     Note:  An activity is secured once it’s in your cart.  This allows you to add multiple activities to your cart before paying, without losing the activities.
    Check an account to confirm registration
    Review a schedule - schedules are available after completing a registration
    The following credit cards are accepted for online registration:  Visa, Mastercard, Discover and American Express.


On Registration Day:

  • Start registration from an activity page, not the wish list.
    A countdown clock exists on activity detail pages, but not in the wish list.  So we recommend you go to the activity details page for the activity you want most, prior to 9am.  You will see the countdown clock appear and at 9am, the “Add to Cart” button will appear.  After attempting to register for your first activity, feel free to utilize your wish list for any additional activities you wish to register for.
    Important note regarding mobile devices:  Wish list functionality is limited on the mobile site. If you plan to utilize the wish list when registering, we recommend you register from a desk top or lap top computer, or view the full site on your mobile device.
  • If you get the queue screen, wait for your turn.
    We continue to use a queue system that takes effect once the site has reached capacity for the number of patrons completing a transaction at one time.  With the high level of registrations expected for summer, you may get the queue screen (see image below) after you choose your first activity.  If you do, please wait patiently until the system automatically takes you to the next page in the registration process.  If you leave this screen, you will lose your spot in line.  

queueRA
Note: Registration begins at 9am Central Time, however the queue screen displays time in Pacific Time.

 


Many highly sought after programs are available in other parks across the city.  If you can be flexible on your location, you'll have a greater chance of getting into the program you want.

If you don't get a spot in the program of your choice, you can utilize the waiting list feature (once all online and in-person spots have filled) - please note that this does not guarantee a spot in a program.  Learn more about the waiting list.